Microsoft Services Hub Admin Center

Admin Center is a central location for managing Services Hub settings across your organization.

To access the Admin Center, navigate to the Profile menu in the top right of the Services Hub, select Workspaces, then select your organization to see your workspaces and a link to the Admin Center.

The Admin Center page appears.

Settings are separated into two sections: Customer and Workspace.

Customer tab

Customer tab consists of multiple tabs – Agreements, Global Administrators, Newsletter, Customer Settings, and Customer Management.

This section allows you to set your company’s display name inside the Services Hub, view your agreement details, and set Services Hub Global Administrators for your organization.

Note

Click the “Services Hub – Setup and Renewal Guide” button to view a guide covering the workspace setup and renewal conversation. You can also view the slideshow in presentation mode to hear an audio recording. This is only available to Microsoft employees.

The main section of the Customer tab is separated into two sections: Agreements and Global Administrators.

Agreements

All of the agreements tied to this organization will be listed on this page. If you have an unlisted agreement, please work with your CSAM to have this added to your experience.

You can expand the agreement using the arrow to view the packages included with the agreement, the package ID, and the package start and end dates.

Global Administrators

Note

Existing Services Hub Global Admins and CSAMs can manage Admin Center and add new Services Hub Global Admins

Services Hub Global Administrators have access to all information that is part of your Microsoft Support agreement and the ability view information across all customer workspaces.

View and manage the Global Administrators associated with this agreement under the Global Administrators tab.

Easily add Global Administrators by entering their email address, selecting their language, and clicking “Send Invitation.”

Note

If the email address entered is not a registered Services Hub user, they will be invited to register.

You also can easily remove Global Administrators by clicking the “X” at the end of the row associated with their name.

Newsletter Tab

As part of an organization’s Unified Support or Premier Support agreement, your account team may provide product updates from Microsoft on diverse topics. If your organization is eligible, users can opt in to receive these updates automatically from Microsoft, based on the frequency of their communication. This allows individual users to manage their own communication preferences so that they stay informed of the topics relevant to them.

Managing Newsletters

From the Admin Center, click the Newsletter tab to manage the workspace’s newsletter preferences. To learn more about user newsletter actions, visit the Managing the newsletter preferences documentation.

By default, the Newsletters section will be selected. You will see the details of which newsletters your workspace is subscribed to and can easily search for newsletters using the Search bar. You can subscribe users to each newsletter by adding their email address.

Managing Subscribers

Under the Subscribers section, you can easily see who is subscribed to which newsletters and edit their subscriptions individually.

Note

If the email is displayed but there is no name related to the email, this indicates the email address is not a registered Services Hub user and most likely a customer distribution list.

Customer Settings

Easily manage your settings, such as displaying names for On-demand Education section of Customer Activity and opt out of in-product feedback.

Customer Management

Services Hub Global administrators and CSAMs can invite users to features via the Services Hub Admin Center's Customer Management tab.

The Customer Management tab currently lets you to provide user access for:

• View Open Canvas
• Manage Open Canvas
• View Engagements

Provide access

To invite a user:

1. Navigate to the Customer Management tab.

2. Type in the email address of a current/active Services User.

   

3. Choose the appropriate access, then select "Add User".

   

Note

No notification is sent to newly added users.

Edit or remove access

Global administrators can also edit or remove a user's access.

1. From the user access list, select the "Edit" icon.

   

2. Make the appropriate edits, then select the "Submit" button.

Workspace tab

At the top of the screen under the primary navigation, select the Workspace tab where you can easily create and manage workspaces to provide access to your digital entitlements.

You can easily create a new workspace by clicking the “Add” button under the “Services Hub Setup and Renewal Guide” button.

View details around your workspaces with a single-pane-of-glass view. See the Administrators count, the members count, and the health state of your workspaces. You also can expand your workspace to see the agreements tied to it and their details.

Easily edit or delete workspaces by clicking the ellipsis on the appropriate row.

Once you click “Edit workspace,” you can edit the Workspace name, Workspace entitlements, and Workspace administrators all on one screen.