Admin Center

Services Hub's Admin Center provides a central location for managing Services Hub settings across your organization.

To access the Admin Center:

1. Navigate to the Profile menu in the upper right of Services Hub.

2. Select Workspaces, then select your organization.

   

3. Your Admin Center page should be visible.

   

Settings are separated into two sections: Customer and Workspace.

Customer tab

Within the Customer tab, set your company’s display name inside Services Hub, view your agreement details, and set Services Hub Global Administrators for your organization.

The Customer section itself contains multiple tabs:

• Agreements
• Global Administrators
• Newsletter
• Customer Settings
• Customer Management.

Note

To view a guide covering the workspace setup and renewal conversation, select "Services Hub – Setup and Renewal Guide". View the slideshow in presentation mode to hear an audio recording. This is only available to Microsoft employees.

The main section of the Customer tab is separated into two sections: Agreements and Global Administrators.

Agreements

All of the agreements tied to your organization are listed on the Agreements page. If you have an agreement that's unlisted, work with your CSAM to get it added to your experience.

Use the arrow to expand an agreement and view the agreement's included packages, each package's ID, and each package's start and end date.

Global Administrators

Note

Existing Services Hub Global Admins and CSAMs manage your Admin Center and add new Services Hub Global Admins.

Services Hub Global Administrators have access to all information that's part of your Microsoft Support agreement, plus the ability to view information across all customer workspaces.

View and manage your agreement's associated Global Administrators under the Global Administrators tab.

To add a Global Administrator:

1. Enter their email address.

2. Select their language.

3. Select "Send Invitation."

Note

If an email address you enter isn't already a registered Services Hub user, they get invited to register for Services Hub.

To remove a Global Administrator, select the "X" at the end of the row associated with their name.

Newsletter Tab

With a Unified or Premier Support agreement, your organization is able to subscribe to various newsletters including over 50 Microsoft security assets and security briefing invitations.

View Newsletter list

As a Services Hub Global Administrator, you have the ability to view the list of newsletters and the subscribers for each newsletter. Individual users are responsible for maintaining their own subscriptions.

Managing Subscribers

In the Subscribers section, you have the ability to see who is subscribed to each newsletter.

Important

This feature will move from Services Hub to Microsoft Engage Center in 2026. Global Administrators will no longer be able to subscribe to other users or distribution lists. Subscribers who have been subscribed by a Global Administrator who are not registered Services Hub users will no longer receive those subscriptions. Global Administrators should check the Subscriber tab for distribution lists and ask members to register individually in Services Hub for important content.

Customer Settings

Easily manage your settings, such as displaying names for On-demand Education section of Customer Activity and opt out of in-product feedback.

Customer Management

Services Hub Global administrators and CSAMs use the Admin Center's Customer Management tab to invite users to features.

The Customer Management tab helps you to provide user access for:

• View Open Canvas
• Manage Open Canvas
• View Engagements

Provide access through the Customer Management tab

Global administrators provide a user with access.

To provide user access:

1. Navigate to the Customer Management tab.

2. Type in the email address of a current/active Services User.

   

3. Choose the appropriate access you want the user to have, then select "Add User".

   

Edit or remove access

Global administrators can also edit or remove a user's access.

To edit or remove user access:

1. Navigate to the Customer Management tab.

2. Select the Edit graphic in the user access list.

   

3. Make the appropriate edits, then select "Submit".

Workspace tab

In the Workspace tab create and manage workspaces to provide access to your organization's digital entitlements.

Create a new workspace

To create a new workspace:

1. Navigate to the Workspace tab.

2. Locate "Services Hub Setup and Renewal Guide".

3. Select "Add" under the "Services Hub Setup and Renewal Guide".

   You can find workspace details through a single-pane-of-glass view. Information provided includes the number of Administrators, number of members, and the current health state of your workspace. You also can expand a workspace to see the agreements tied to that workspace, plus the agreement details.

   

Edit or delete a workspace

To edit or delete a workspace:

1. Navigate to the Workspace tab.

2. Select the ellipsis (...) on the appropriate row you want to edit.

   

3. Select "Edit workspace".

4. Make your edits to or delete the workspace.

   You can edit the workspace name, entitlements, and administrators all on one screen.