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Open support requests

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To open a new support request:

  1. Sign in to Services Hub.

    The Services Hub site home page with the sign in button marked.

  2. Select "Support" from the primary navigation ribbon along the top of the page.

    The Services Hub dashboard with the Support tab marked.

  3. Select the blue “Open a support request" button.

    Open a request from the Support homepage

  4. Fill out the New Support Request form.

    Create new Support request

  5. Select your product and describe the issue.

    Select product from dropdown during Support request creation

  6. Then, describe the severity of the issue and level of support required.

    Describe severity from dropdown during Support request creation

  7. Provide your contact information and preferred contact method.

    Contact information during Support request creation

  8. Finally, verify the details of the new Microsoft Support request.

    Verify and Submit Support request

You can also visit our Get Help page to contact us for help with the Services Hub website.

Support Contacts

Only a Support Contact can open a support request. For more information about Support Contacts, please see the Support Contact Overview.