Notifications sent to SharePoint sites connected to Microsoft 365 groups aren’t received

• Applies to:

  SharePoint Online

As part of routine administration activities, email messages about requests for access to the site and notifications about the storage limit of the site are sent to the owners of a SharePoint site. If the SharePoint site is connected to a Microsoft 365 group, these email messages are sent to the group's email address.

The email messages are sent from a mail-enabled security group such as 'no-reply@sharepointonline.com'. When a Microsoft 365 group receives a message from such a security group, it treats the address as external and blocks it. This blocking occurs because Microsoft 365 groups aren’t allowed to receive email messages from external addresses by default.

To resolve the issue of blocked email messages, change the settings of the Microsoft 365 group to allow email messages from external addresses:

1. Open the Microsoft 365 admin center.

2. Select Group > Active groups.

3. Search for and select the group whose settings you want to change.

4. Select the Settings tab.

5. Under General settings, select Allow external senders to email this group.

   Note: This setting will allow email messages from any external address to be sent to the group.

6. Select Save.

Note:: If the members of the group subscribe to receive copies of all the email messages that are received by the group, they can see the notifications either in their Inbox or in their Junk Mail folder depending on their individual mailbox settings.