Episode

Call center transcription and analysis using Azure AI

with Peyton Fraser

Azure AI Language Services

For developers building applications for the next generation of call-centers, join Peyton, a product manager in the Azure AI team at Microsoft, to learn how you can use Azure AI Speech and Language services to implement end-to-end solutions including call transcripts, sentiment analysis, PII redaction and Azure OpenAI-powered summarization.

Chapters

  • 00:00 - Introduction
  • 00:28 - Sample call center conversation
  • 01:13 - Speech-to-text transcription using Azure AI Speech Service
  • 01:58 - Identifying and redacting personally identifiable information (PII) using Azure AI Language Studio
  • 03:19 - Using the sentiment analysis feature in Azure AI Language Studio
  • 04:18 - Using the summarization feature in Azure AI Language Studio
  • 05:58 - Resources

Connect

Azure