Episode

Dynamics 365 Marketing: Real Time Marketing - Custom Channel

with Ribha Singh, Jinal Makwana

Dynamics 365 FastTrack Architecture Insights

Customer journey orchestration in Dynamics 365 Marketing lets marketers create multi-step, multi-channel marketing campaigns that target a specific segment, deliver marketing email messages, respond to contact interactions, launch workflows, and more.

Chapters

• 00:00 - Welcome
• 00:43 - Show how to setup Custom Channel to use in Real Time Marketing
• 03:10 - Demo - WhatsApp via GraphAPI

Recommended resources

• Presentation
• Extend customer journeys using custom channels (Dynamics 365 Marketing Developer Guide) | Microsoft Learn
• Manually add a custom channel (Dynamics 365 Marketing) | Microsoft Learn

Customer journey orchestration in Dynamics 365 Marketing lets marketers create multi-step, multi-channel marketing campaigns that target a specific segment, deliver marketing email messages, respond to contact interactions, launch workflows, and more.

Chapters

• 00:00 - Welcome
• 00:43 - Show how to setup Custom Channel to use in Real Time Marketing
• 03:10 - Demo - WhatsApp via GraphAPI

Recommended resources

• Presentation
• Extend customer journeys using custom channels (Dynamics 365 Marketing Developer Guide) | Microsoft Learn
• Manually add a custom channel (Dynamics 365 Marketing) | Microsoft Learn

Video URL

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Dynamics 365

Customer Insights - Journeys