Episode

Omnichannel Voice | Starter Tool Kit - Basic Concepts

with Nuno Silva

Dynamics 365 FastTrack Architecture Insights

Enable your customer service representatives to communicate with customers on the phone to resolve issues using the voice channel in Dynamics 365 Customer Service.

Chapters

• 00:00 - Introduction
• 01:00 - Considerations and Concepts
• 03:16 - Implementation Scenarios

Recommended resources

• Voice channel in Omnichannel for Customer Service | Microsoft Learn
• FAQ about the voice channel | Microsoft Learn

Enable your customer service representatives to communicate with customers on the phone to resolve issues using the voice channel in Dynamics 365 Customer Service.

Chapters

• 00:00 - Introduction
• 01:00 - Considerations and Concepts
• 03:16 - Implementation Scenarios

Recommended resources

• Voice channel in Omnichannel for Customer Service | Microsoft Learn
• FAQ about the voice channel | Microsoft Learn

Video URL

Start at time

HTML iframe

Player size

1920 x 1080 1280 x 720 640 x 360

Start at time

Dynamics 365