Episode

Empowering Users Through Site Reliability Engineering

with Jason Hand

Create: A Global Startup Event Series

Users of our systems care about getting stuff done. They aren't all that interested in how the product or service itself works, nor the underlying technology we as engineers pour our efforts into. They simply care about results. Results that make their lives better.

By shifting our perspective to align better with what users care about (i.e. results that make their lives better) we as engineers can provide a more reliable and resilient system. We can create more successful users. Ones that will not only remain long-time customers but advocates and advisors to help guide and grow the business.

In this talk we'll examine what users truly desire. We will discuss ways in which we can adjust our monitoring efforts to obtain that information. And last we will talk about how we can create a virtuous feedback loop to provide insight on how to fulfill those desires.

Users of our systems care about getting stuff done. They aren't all that interested in how the product or service itself works, nor the underlying technology we as engineers pour our efforts into. They simply care about results. Results that make their lives better.

By shifting our perspective to align better with what users care about (i.e. results that make their lives better) we as engineers can provide a more reliable and resilient system. We can create more successful users. Ones that will not only remain long-time customers but advocates and advisors to help guide and grow the business.

In this talk we'll examine what users truly desire. We will discuss ways in which we can adjust our monitoring efforts to obtain that information. And last we will talk about how we can create a virtuous feedback loop to provide insight on how to fulfill those desires.

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