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Back-to-back user agent

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Applies to: Skype for Business 2015

Microsoft Unified Communications Managed API 5.0 provides several classes to support the back-to-back user agent concept. The principal class of interest to application developers is the BackToBackCall class.

Using back-to-back user agent functionality, an application can perform the following operations:

  • Create a BackToBackCall instance, which establishes back-to-back connectivity between two calls. For example, a customer and an agent are connected through a back-end call center.

  • Perform midway call control (transfer calls, park calls, play music to customers on hold) on an established back-to-back call.

This section includes the following topics:

See also