Deploy emergency services in Skype for Business Server
Deploy E9-1-1 in Skype for Business Server Enterprise Voice. Includes prerequisites and deployment process checklist.
Enhanced 9-1-1 (E9-1-1) is an emergency notification feature that associates the calling party's telephone number with a civic or a street address. Using this information, the Public Safety Answering Point (PSAP) can immediately dispatch emergency services to the caller in distress.
To support E9-1-1, Skype for Business Server must be able to correctly associate a location with a client and to make sure that this information is used to route the emergency call to the nearest PSAP.
Deployment Prerequisites for E9-1-1
Before you deploy E9-1-1, you must already have deployed your Skype for Business Server internal servers, including a Central Management store, a Front End pool or a Standard Edition server. You must also deploy one or more Mediation Servers, either standalone or collocated with Front End Servers. In addition, an E9-1-1 deployment requires a SIP trunk to a qualified E9-1-1 service provider or an Emergency Location Identification Number (ELIN) gateway to your public switched telephone network (PSTN).
Deployment Process
The following table provides an overview of the E9-1-1 deployment process.
| Phase | Steps | Roles | Deployment documentation |
|---|---|---|---|
| Configure voice usages, routes, and trunk configurations |
1. Create a new PSTN usage record. This is the same name that is used for the PSTN Usage setting in the location policy. 2. Create or assign a voice route to the PSTN usage record created in the previous step and then point the gateway attribute to the E9-1-1 SIP trunk or ELIN gateway. 3. For a SIP trunk E9-1-1 service provider, set the trunk that will be handling E9-1-1 calls over the SIP to pass PIDF-LO data by using the Set-CsTrunkConfiguration -EnablePIDFLOSupport cmdlet. 4. Optionally, for a SIP trunk E9-1-1 service provider, create or assign a local PSTN route for calls that are not handled by the E9-1-1 service provider's SIP trunk. This route will be used if the connection to the E9-1-1 service provider is not available. If supported by your E9-1-1 service provider, assign a trunk configuration rule to the gateway that translates the 911 dial string into the direct inward dialing (DID) number of the national/regional Emergency Call Response Center (ECRC). |
CSVoiceAdmin |
Configure an E9-1-1 voice route in Skype for Business Server |
| Create location policies and assign them to users and subnets |
1. Review the global location policy. 2. Create a location policy with a user-level scope; or, if the organization has more than one site with different emergency usages, create a location policy with a network-level scope. 3. Assign the location policy to network sites. 4. Add the appropriate subnets to the network site. 5. (Optional) Assign the location policy to user policies. |
CSVoiceAdmin CSLocationAdmin (except for creating Location Policies) |
Create location policies in Skype for Business Server Add a location policy to a network site in Skype for Business Server Associate a subnet with a network site |
| Configure the location database |
1. Populate the database with a mapping of network elements to locations. 2. For ELIN gateways, add the ELINs to the <CompanyName> column. 3. Configure the connection to the E9-1-1 service provider for validating addresses. 4. Validate the addresses with the E9-1-1 service provider. 5. Publish the updated database. 6. For ELIN gateways, upload the ELINs to your PSTN carrier's Automatic Location Identification (ALI) database. |
CSVoiceAdmin CSLocationAdmin |
Configure the location database in Skype for Business Server |
| Configure Advanced Features (optional) |
1. Configure the URL for the SNMP application. 2. Configure the URL for the location of the Secondary Location Information service. |
CSVoiceAdmin |
Configure an SNMP application in Skype for Business Server Configure a secondary Location Information service in Skype for Business Server |