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Enable Quality of Experience in Skype for Business Server

Summary: learn how to enable Quality of Experience (QoE) in Skype for Business Server.

Quality of Experience (QoE) records numeric data that indicates the media quality and information about participants, device names, drivers, IP addresses, and endpoint types involved in calls and sessions. For details, see Planning for Monitoring in the Planning documentation.

Use the following procedure to enable QoE for your whole organization or each site in your organization.


To enable QoE, you must first configure monitoring and a monitoring back-end database. For details, see Deploying Monitoring.

To enable QoE by using Skype for Business Server Control Panel

  1. From a user account that is a member of the RTCUniversalServerAdmins group (or has equivalent user rights), or assigned to the CsServerAdministrator or CsAdministrator role, log on to any computer that is in the network in which you deployed Skype for Business Server.

  2. Open a browser window, and then enter the Admin URL to open the Skype for Business Server Control Panel.

  3. In the left navigation bar, click Monitoring and Archiving, and then click Quality of Experience Data.

  4. On the Quality of Experience Data page, click the appropriate collection from the table, click Action, and then click Enable QoE.

Enabling QoE by Using Windows PowerShell Cmdlets

You can enable QoE by using Windows PowerShell and the Set-CsQoEConfiguration cmdlet. You can run this cmdlet either from the Skype for Business Server Management Shell or from a remote session of Windows PowerShell. For details about using remote Windows PowerShell to connect to Skype for Business Server, see Microsoft Lync Remote PowerShell Administration. The process is the same in Skype for Business Server.

To enable QoE for a single location

To enable QoE, set the EnableQoE parameter to True ($True).

Set-CsQoEConfiguration -Identity "site:Redmond" -EnableQoE $True

To disable QoE for a single location

To disable QoE, set the EnableQoE parameter to False ($False). This does not uninstall monitoring. It pauses the collection and storage of QoE data.

Set-CsQoEConfiguration -Identity "site:Redmond" -EnableQoE $False

To use a single command to enable QoE in multiple locations

This command enables QoE for all the QoE configuration settings currently in use in your organization.

Get-CsQoEConfiguration | Set-CsQoEConfiguration "site:Redmond" -EnableQoE $True

For details, see Set-CsQoEConfiguration.

See also

Planning for Monitoring

Deploying Monitoring