Skype for Business Online reporting


Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.

Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021.

As an administrator for your organization, it would be handy to have a complete list of all of the different reports available in Skype for Business Online. This is includes all of the different reports and the information that you can get with each report.

To access the Skype for Business Online reports, log on to the Microsoft 365 admin center using your user account and password. The account you use to log on must be assigned either assigned either the Global admin role, or delegate Skype for Business Service Administrator role in order to view the reports.


To verify permissions, in the admin center > Users > Active users. Click the display name of the user and then click Edit and one the account properties page, click Roles

Skype for Business Online reporting reference

In the admin centers, you can use different types of reports, including those for Skype for Business Online.

To view the reports

  1. Go to the admin center or Skype for Business admin center > Reports.

  2. In the dashboard window click the report widget or choose from the list select the report you want.

Report What's measured?
Skype for Business activity report
Active users
Active IM users
Active audio users
Active video users
Active application sharing users
Active file transfer users
Skype for Business peer-to-peer activity report
Application sharing
File transfer
Skype for Business conference participant activity report
Application sharing
Skype for Business conference organizer activity report
Audio minutes
Video minutes
Audio/video conference minutes
Dial-in conference minutes
Dial-out conference minutes
Skype for Business device usage report
Windows users
Windows Phone users
Android users
iPhone users
iPad users
Skype for Business activity report
User name
Last sign-in time
Last activity time
Total peer-to-peer sessions
Total peer-to-peer IM sessions
Total peer-to-peer audio sessions
Total peer-to-peer video sessions
Total peer-to-peer application sharing sessions
Total peer-to-peer audio session minutes
Total peer-to-peer video session minutes
Total organized conferences
Total organized IM conferences
Total organized audio/video conferences
Total organized application sharing conferences
Total organized web conferences
Total organized dial-in audio conferences
Total organized audio/video conference minutes
Total participated conferences
Total participated IM conferences
Total participated audio/video conferences
Total participated application sharing conferences
Total participated web conferences
Total participated dial-in audio conferences
Total participated audio/video conference minutes
Total placed PSTN calls
Total received PSTN calls
Total placed PSTN call minutes
Total received PSTN call minutes
Total messages
Total transferred files
Skype for Business PSTN usage report
User name
Date/Time of call
Telephone Number
Call Type
Call Duration
Call Charge
Skype for Business users blocked report
Action Date
User Name
Action Type
Telephone Number
Skype for Business PSTN minute pools report
Capability is the license/service plan used for the call.
Type of license
Capability Description
Country Minute Pool
Used Minutes
Total Minutes
Percent of minutes used for the month
Skype for Business session details report
User alias
Dialog ID
Media types
Start and end times
To and from URI
Conference URL
Phone number

Activity Reports in the admin center