Calling Plans known issues

Article
04/19/2024
Applies to:

Skype for Business

Important

Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.

Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021.

Calling Plans are a new feature found in Skype for Business Online. The following are current issues that are being tracked and actively investigated. They'll be potentially resolved when the feature is updated in future builds.

Calling Plans known issues

Known issue	Comments
Transitioning from Tech Preview licenses to production licenses for Calling Plans don't automatically update the license.	Purchase your new licenses first so they're ready to be assigned to your users. Remove the promo (Tech Preview) license from a user, and then IMMEDIATELY assign the new Domestic Calling Plan and/or Domestic and International Calling Plan licenses to the user. If you're removing and adding licenses for multiple users, it's extremely important that you remove the licenses from all of the users using Windows PowerShell and then IMMEDIATELY assign the licenses for all of the users also using Windows PowerShell. Doing this will ensure that there's no disruption in service when handling large volumes of user license assignments. For sample PowerShell scripts, see Assign Skype for Business and Microsoft Teams licenses. Note: If you're using on-premises PSTN connectivity for hybrid users, you only need to assign a Phone System license. You should NOT also assign a voice Calling Plan. However, if you're enabling Calling Plans in Microsoft 365 or Office 365 for users that are in Microsoft 365 or Office 365, you need to still assign a Domestic Calling Plan or a Domestic and International Calling Plan license for those users. See Assign Skype for Business and Microsoft Teams licenses.

Known issue

Comments

Transitioning from Tech Preview licenses to production licenses for Calling Plans don't automatically update the license.

Purchase your new licenses first so they're ready to be assigned to your users. Remove the promo (Tech Preview) license from a user, and then IMMEDIATELY assign the new Domestic Calling Plan and/or Domestic and International Calling Plan licenses to the user.
If you're removing and adding licenses for multiple users, it's extremely important that you remove the licenses from all of the users using Windows PowerShell and then IMMEDIATELY assign the licenses for all of the users also using Windows PowerShell. Doing this will ensure that there's no disruption in service when handling large volumes of user license assignments. For sample PowerShell scripts, see Assign Skype for Business and Microsoft Teams licenses.
Note: If you're using on-premises PSTN connectivity for hybrid users, you only need to assign a Phone System license. You should NOT also assign a voice Calling Plan. However, if you're enabling Calling Plans in Microsoft 365 or Office 365 for users that are in Microsoft 365 or Office 365, you need to still assign a Domestic Calling Plan or a Domestic and International Calling Plan license for those users. See Assign Skype for Business and Microsoft Teams licenses.

Note

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