"Couldn't add channel" error when creating a private channel in Microsoft Teams

This article helps you troubleshoot and resolve issues when you can't create a private channel in Microsoft Teams.

Note

Microsoft Sales Copilot is rebranded as Microsoft Copilot for Sales in January 2024. The screenshots in this article will be updated with the new name soon.

Who is affected?

Requirement type	Description
Client app	Copilot for Sales Outlook add-in
Platform	Web and desktop clients
OS	Windows and Mac
Deployment	User managed and admin managed
CRM	Dynamics 365 and Salesforce
Users	All users

Symptoms

When you try to create a collaboration space in Microsoft Teams using an existing team with a private channel, the following error message is displayed:

Couldn't add channel.

Cause

You don't have permission to create private channels in Microsoft Teams.

Resolution

To solve this issue, contact your administrator to grant you permission to create private channels in Microsoft Teams using one of the following methods:

Method 1: From the Microsoft 365 admin center

1. Sign in to the Microsoft 365 admin center as a Dynamics 365 administrator.

2. In the left pane, select Teams & groups > Policies.

3. Select the Teams policy affecting the user and select Create private channels.

   

Method 2: From Microsoft Teams

1. Open Microsoft Teams and navigate to the team where the user can't create a private channel.

2. Select the More options icon next to the team name and select Manage team.

3. Select the Settings tab.

4. Under Member permissions, select Allow members to create private channels.

   

More information

If your issue is still unresolved, go to the Copilot for Sales - Microsoft Community Hub to engage with our experts.