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How to pack and ship 50" models of Surface Hub 2S or Surface Hub 3 models

  • Article
  • Applies to:
    Surface Hub 2S, Surface Hub 3

This article explains how to pack Surface Hub 2S or Surface Hub 3 for shipment or service.

Important

When packing your device for shipment, make sure that you use the original packaging that came with your Surface Hub.

Step Task Illustration
1. Remove the pen and the camera. Don't pack them with the unit. Remove the pen and the camera. Do not pack them with the unit.
2. Remove the drive and the power cable. Don't pack them with the unit. Don't pack the Setup guide with the unit. Remove the drive and the power cable. Do not pack them with the unit.
3. Unplug all cables, slide the cover sideways, and unscrew the locking screw of the compute cartridge. Unplug all the cables, slide the cover sideways, and unscrew the locking screw of the compute cartridge.
4. Slide the compute cartridge out of the unit. Slide the compute cartridge from the unit.
5. You'll need the compute cartridge and a screwdriver. You will need the compute cartridge & a screwdriver.
6. Remove the cover screw and the cover from the compute cartridge, and then remove the solid state drive (SSD). Remove the cover screw and the cover from the compute cartridge, and then remove the solid state drive (SSD).
7. Replace the cover and slide the compute cartridge back into the unit. Replace the cover and slide the compute cartridge back into the unit.
8. Refasten the locking screw and slide the cover into place. Re-fasten the locking screw and slide the cover into place.
9. Remove any base or mounting hardware. Using two people, place the unit in the base of the shipping container. Remove any base or mounting hardware. Using two people, place the unit in the base of the shipping container.
10. Replace the cover of the shipping container, and insert the four clips. Replace the cover of the shipping container, and insert the four clips.
11. Close the four clips. Close the four clips.

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