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Troubleshoot APC Charge Mobile Battery on Surface Hub 2S

The APC Charge Mobile Battery lets you move your Surface Hub 2S for unplugged and uninterrupted teamwork capabilities. If Surface Hub 2S won't power on when connected to the APC Charge Mobile Battery, try the troubleshooting steps on this page.

A. Verify that all connections between the Surface Hub 2S and the APC Charge Mobile Battery are securely and adequately seated.

Connections include the following items, as shown in Figure 1.

  1. USB cable for onscreen battery display
  2. DC cable for on-battery operation
  3. AC passthrough cable for normal operation
  4. AC power cord (supplied with Surface Hub 2S)

Screenshot of input/output connections.
Figure 1. Input/output connections

The following figure shows the correct configuration:

Screenshot of correct configuration of input/output connections.
Figure 2. Correct configuration of input/output connections

Note

To learn more, refer to the APC Charge Mobile Power Supply User Manual.

B. Ensure that the APC Charge Mobile Battery is powered on by pressing the power on/off button for more than 3 seconds and less than 6 seconds to enable the 24 V DC output voltage. The LEDs will turn white to indicate the battery's charge state.

Screenshot that shows On/off button and LEDs indicating power function.
Figure 3. On/off button and LEDs indicating power function

Tip

The power on/off button is located on the bottom of the unit under a green sticker

C. Try to bypass the APC Charge Mobile Battery and power the Surface Hub 2S directly via the AC power cord to the power source. Does the Surface Hub 2S power on independently?

Support requests

If your Surface Hub 2S does power on properly while bypassing the APC Charge Mobile Battery (step 3), contact the APC by Schneider Electric Customer Support Center for battery support and include the following details:

  • Model number of APC Charge Mobile Battery.
  • Serial number of APC Charge Mobile Battery.
  • Date of purchase.
  • Results of Basic Troubleshooting steps outlined on the APC FAQs page.
  • Results of the troubleshooting steps outlined on this page.

Tip

The model and serial numbers are located on the top panel of the APC Charge Mobile Battery.

Or if your Surface Hub doesn’t power on despite bypassing the APC Charge Mobile Battery (step C), refer to Troubleshoot Surface Hub 2S power and contact Microsoft for support regarding Surface Hub 2S.

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