Use the Surface Hub Hardware Diagnostic Tool to test a device account

Introduction

Note

The Account Settings section of the Surface Hub Hardware Diagnostic tool doesn't collect any information. Email and password inputs are used only within your environment and are never collected or transmitted. Sign-in details persist only for the current session and are cleared when the app is closed or the session ends.

Important

• Administrator privileges aren't required to run this application.
• The results of the diagnostic should be discussed with your local administrator before you open a service call with Microsoft.

Surface Hub Hardware Diagnostic

By default, the Surface Hub Hardware Diagnostic application isn’t installed in earlier versions of the Surface Hub system. The application is available for free from the Microsoft Store. Administrator privileges are required to install the application.

About the Surface Hub Hardware Diagnostic Tool

The Surface Hub Hardware Diagnostic tool is an easy-to-navigate tool that lets the user test many of the hardware components within the Surface Hub device. This tool can also test and verify a Surface Hub device account. This article describes how to use the Account Settings test within the Surface Hub Hardware Diagnostic tool.

Note

The device account for the Surface Hub should be created before any testing is done. The Surface Hub Administrator Guide provides instructions and PowerShell scripts to help you create on-premises, online (Office365), or hybrid device accounts. For more information, go to the Create and test a device account (Surface Hub) article in the guide.

Device account testing process

1. Navigate to All Apps, and then locate the Surface Hub Hardware Diagnostic application.

   

2. When the application starts, the Welcome page provides a text window to document the reason why you're testing the Hub. This note can be saved to USB together with the diagnostic results at the conclusion of testing. After you finish entering a note, select Continue.

   Note

   When saving diagnostic results, don't change the default path or select a subdirectory. The files can be copied later via the File Explorer app.

   

3. The next screen provides you with the option to test all or some of the Surface Hub components. To begin testing the device account, select the Test Results icon.

   

   

4. Select Account Settings.

   

   The Account Settings screen is used to test your device account.

   

5. Enter the email address of your device account. The password is optional but is recommended. Select the Test Account button when you're ready to continue.

   

6. After testing is finished, review the results for the four areas of testing. Each section can be expanded or collapsed by selecting the Plus or Minus sign next to each article.

   Network

   

   Environment

   

   Certificates

   

   Trust Model

   

Appendix

Field messages and resolution

Network

Field	Success	Failure	Comment	Reference
Internet Connectivity	Device has Internet connectivity	Device doesn't have Internet connectivity	Verifies Internet connectivity, including proxy connection
HTTP Version	1.1	1.0	If HTTP 1.0 is found, it may cause issues with Windows Update and the Microsoft Store
Direct Internet Connectivity	Device has a Proxy configured (for success) Device has no Proxy configured (for failure)	N/A	Indicates whether the device is behind a proxy
Proxy Address			If configured, returns proxy address
Proxy Authentication	Proxy doesn't require Authentication	Proxy requires Proxy Auth	May return a false positive if the user is already authenticated in an open Microsoft Edge session.
Proxy Auth Types			If proxy authentication is used, return the Authentication methods advertised by the proxy

Environment

Field	Success	Failure	Comment	Reference
SIP Domain			Informational
Skype Environment	Skype for Business Online, Skype for Business on-premises, Skype for Business Hybrid	Informational	What type of environment was detected. Note: Hybrid can only be detected if the password is entered.
LyncDiscover FQDN			Informational: Displays the LyncDiscover DNS result
LyncDiscover URI			Informational: Displays the URL used to perform a LyncDiscover on your environment
LyncDiscover	Connection Successful	Connection Failed	Response from LyncDiscover web service.
SIP Pool Hostname			Informational: Display the SIP pool name discovered from LyncDiscover

Certificates (on-premises hybrid only)

LyncDiscover Certificate

Field	Success	Failure	Comment	Reference
LyncDiscover Cert CN			Informational: Displays the LD certificate common name
LyncDiscover Cert CA			Informational: Displays the LD Cert CA
LyncDiscover Cert Root CA			Informational: Displays the LD Cert Root CA, if available
LD Trust Status	Certificate is trusted	Certificate isn't trusted: Add the Root CA	Verify the certificate against the local certificate store. Returns positive if the machine trusts the certificate	Download and deploy Skype for Business certificates using PowerShell/Supported items for Surface Hub provisioning packages

SIP Pool Certification

Field	Success	Failure	Comment	Reference
SIP Pool Cert CN			---
SIP Pool Cert CA			---
SIP Pool Trust Status	Certificate is trusted	Certificate isn't trusted: Add the Root CA	Verify the certificate against the local cert store and return a positive if the devices trust the certificate
SIP Pool Cert Root CA			Information: Displays the SIP pool certificate root CA, if available

Trust Model (on-premises hybrid only)

Field	Success	Failure	Comment	Reference
Trust Model Status	No Trust Model Issue Detected	SIP domain and server domain are different: Add the following domains	Check the LD FQDN/ LD Server Name/ Pool Server name for Trust model issue.
Domain Names			Return the list of domains that should be added for SFB to connect