Known issues: Windows 10 Team

This article lists known issues for Surface Hubs running the current operating system, Windows 10 Team Edition version 22H2.

To ensure Surface Hub receives the latest updates, sign in with an Admin account, select All apps > Settings > Update and Security > Windows Update, and install all updates.

Issue Description Remedy
Adding a device account with an Exchange Online mailbox may fail during the first-run experience. Exchange Online began disabling basic authentication for all protocols as of October 1st, 2022.

Windows 10 Team edition does fully support modern authentication, but only as of KB5010415 (or a subsequent Windows CU).
One of the following options can be used to address this scenario:
- Download the latest Hub 2S recovery image, follow the steps listed in Recovery from a USB drive, and go through the first-run setup experience again.
- Skip setting up a device account in the first-run process, install all Windows Updates afterward, and then add the account from Settings > Surface Hub > Accounts.
Authentication of hybrid device accounts with on-premises mailboxes fails. Surface Hub devices default to using Modern Authentication for accounts that exist in Microsoft Entra ID, even if they have mailboxes in on-premises Exchange environments that don't have Hybrid Modern Authentication enabled. In this scenario, the account authentication fails. As a result, it may not be possible to add a new device account or sync an existing one. After KB4598291 (or a subsequent Windows CU) is installed, the SurfaceHub CSP has a new ExchangeModernAuthEnabled parameter available to toggle the use of Modern Authentication. This can be set to false via MDM policy or provisioning package to prevent the Hub from using Modern Authentication.
Some Surface Hubs may fail to fully resume from power-saving states such as sleep. When waking up, one of the intermediate states the Hub goes through displays a black screen with the Windows logo. In this scenario, the device stays on that screen. As a workaround, the Hub can be turned off and back on by holding the physical power button.

Microsoft is actively looking to find a resolution to this issue.
Surface Hub 2S devices are unable to receive driver updates using WSUS. Surface Hub 2S supports Windows Update and Windows Update for Business to distribute drivers; distribution via Windows Server Update Services (WSUS) is not supported. If using WSUS, migrate to Windows Update for Business.

Learn more: What is Windows update for business?
Some ease-of-access settings persist after a session ends When users turn on the High contrast toggle from the Quick actions menu or from the Settings app, this toggle persists after the user session ends. Similarly, if users change the notifications display to indicate 7 seconds versus the admin-defined 5 seconds, it remains 7 seconds, even though other settings are reset to the admin-defined values. Users can turn off the High Contrast toggle from the quick actions(caret) menu accessible on the Taskbar soon after launching a session on the Hub. Display duration of notifications can be set to a different value via the Settings app by the next user - this setting is accessible to all users.