Memory

The ability to store and recall information when needed.

We rely on our memory for things like signing into computers and using a device without re-reading instructions. If someone can't remember their sign-in info and there are no other sign-in options, they may be excluded from an experience from the very beginning. Beyond initial access, when a user interface is familiar and easy to navigate, the user doesn’t have to remember how to get around.

A person’s memory may be impacted by things like head injuries, age-related memory impairments, a stroke, learning disabilities, or mental health conditions.

Barriers

• Access to an experience or use of a device that relies on memorized information like typed passwords or gestures​

• Experiences that are unfamiliar or don’t have intuitive navigation—requiring memory to complete tasks

Facilitators

• Options provide alternative means of accessing a device (such as voice or touch identification, facial recognition, biometric access, etc.)​
• User interfaces are simple and provide familiar navigation through an experience (for example, the interface is approachable and provides feedback and guidance in multiple formats)​
• The interface is labeled so that people can easily navigate through an experience as if this was their first time (for example, there are guided video instructions, onscreen prompts)​
• Readily available resources guide a person through an experience if they can't remember how to do so

Examples

BARRIER—When access to a device requires memorized information, such as a typed password, a person may be excluded from using their device.

FACILITATOR—Alternative sign-in options, such as facial recognition, eliminate the need to memorize information and allow people to easily sign in to their devices.

 

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The purpose of this reference is to provide concepts people can use to document and discuss aspects of function. Design should happen with people with disabilities. This reference is meant to support that activity, not replace it.