Microsoft in region same unit repair
Microsoft can repair many commercial Surface devices via in-region repair facilities. If troubleshooting or diagnostics determine that your Surface device needs repair and is eligible for mail-in repair services, you can ship it to Microsoft for repair and return.
Note
Allow an average of 6-8 days to receive your replacement device. Times may vary based on location and product availability.
To initiate service, open a request via a self-serve portal:
- Surface Management Portal: Sign into the Microsoft Intune admin center and go to All services > Surface Management Portal. Select New repair request.
- Surface Support Portal: Sign into the Microsoft 365 Admin Center and go to Show all > Support > Microsoft Surface support. Select Warranty service & repair > Create service request.
Upon successful repair, Microsoft returns the device to your shipping address. Average turnaround time is 6-12 calendar days depending on your location and supply chain availability.
The following commercial devices are eligible for same unit repair:
- Surface Laptop 3 – 13" & 15"
- Surface Laptop 4 – 13" & 15"
- Surface Laptop 5 – 13" & 15"
- Surface Laptop 6 – 13" & 15"
- Surface Laptop 7th Edition, Snapdragon processor – 13" & 15"
- Surface Pro 7
- Surface Pro 7+ 1
- Surface Pro 8
- Surface Pro 9
- Surface Pro 10
- Surface Pro 11th Edition, Snapdragon processor
- Surface Laptop Go
- Surface Laptop Go 2
- Surface Laptop Go 3
- Surface Go 2
- Surface Go 3
- Surface Go 4
- Surface Pro X
- Surface Laptop Studio1
- Surface Laptop Studio 2
- Surface Laptop SE
Except where noted, same unit repair is available in the following locations:
Australia,2 Austria, Belgium, Bulgaria, Canada,2 China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, India,2 Ireland, Italy, Japan, 2 Latvia, Lithuania, Luxemburg, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Singapore,2 Slovakia, Slovenia, South Korea,2 Spain, Sweden, Switzerland, United Kingdom, United States
- Same unit repair of Surface Pro 7+ and the original Surface Laptop Studio (v1) is currently unavailable in United States or Mexico.
- Same unit repair only available for Surface Pro 11th Edition, Snapdragon processor; Surface Pro 11th Edition, Intel processor; Surface Pro 10, Surface Pro 9, Surface Go 4, Surface Laptop 7th Edition, Snapdragon processor; Surface Laptop 7th Edition, Intel processor; Surface Laptop 6, Surface Laptop 5, Surface Laptop Go 3, and Surface Laptop Studio 2.