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Device Identity Information
Support Link – Link
The model and serial number for Surface Laptops is on the bottom center closest to the display hinge point.
Important
Device Serial Number Notation. The serial number for this device is located on its original bottom cover. It is crucial to retain the device’s original serial number for future support from Microsoft. The Enclosure FRU will remove the device’s original serial number and the original device serial number cannot be permanently added to a replacement part. To ensure the original serial number is retained, record it using waterproof ink on a label. Affix the label to an easily accessible area on the device exterior and keep a record of the serial number in a secure location. Microsoft has provided a label for this purpose within the replacement part’s packaging. The label included in the part’s packaging has space designated for the original serial number as well as the part's product identifier.
Genuine Microsoft Replacement Parts
Genuine Microsoft replacement parts can be obtained directly from Microsoft on Microsoft.com.
Genuine Microsoft replacement parts are also available on the partner sites below:
Illustrated Service Parts List
Important
Repair workflows may require multiple parts to be ordered to complete the repair successfully. Please check the primary and additional components section in each repair workflow to ensure you have all required parts before beginning your repair.
| Item | Component | SKU Part No. |
|---|---|---|
| 1 | Feet | |
| Platinum | E0A-00001 | |
| Graphite | E0A-00002 | |
| Dune | E0A-00003 | |
| Sapphire | E0A-00004 | |
| 2 | Enclosure | |
| Platinum – 13” | C0X-00001 | |
| Platinum – 15” | C0Y-00001 | |
| Graphite – 13” | C0X-00002 | |
| Graphite – 15” | C0Y-00002 | |
| Dune – 13” | C0X-00003 | |
| Sapphire – 13” | C0X-00004 | |
| 3 | Removable Solid-State Drive | |
| 256GB | E0S-00001 | |
| 512GB | E0T-00001 | |
| 1TB | E0U-00001 | |
| 4 | Battery | |
| Battery – 13” | C0A-00001 | |
| Battery – 15” | C0B-00001 | |
| 5 | Audio Jack | |
| Audio Jack | E0G-00001 | |
| 6 | Right Speaker | |
| Right Speaker – 13” | E0D-00002 | |
| Right Speaker – 15” | EOL-00002 | |
| 7 | Left Speaker | |
| Left Speaker – 13” | E0D-00001 | |
| Left Speaker – 15” | E0L-00001 | |
| 8 | Display Assembly (Includes Camera) | |
| Platinum – 13” | D0K-00001 | |
| Platinum – 15” | D0L-00001 | |
| Graphite – 13” | D0K-00002 | |
| Graphite – 15” | D0L-00002 | |
| Dune – 13” | D0K-00003 | |
| Sapphire – 13” | D0K-00004 | |
| 9 | Surface Connect Port | |
| Surface Connect Port - 13” | E0B-00001 | |
| Surface Connect Port - 15” | E0I-00001 | |
| 10 | Motherboard (includes main processor and main memory, and thermal module) | |
| Plus 16GB – 13” Commercial | C0P-00001 | |
| Plus 16GB – 13” | C0P-00002 | |
| Elite 16GB – 13” Commercial | C0Q-00001 | |
| Elite 16GB – 13” | C0Q-00002 | |
| Elite 16GB – 15” Commercial | C0T-00001 | |
| Elite 16GB – 15” | C0T-00002 | |
| Elite 32GB – 13” Commercial | C0R-00001 | |
| Elite 32GB – 13” | C0R-00002 | |
| Elite 32GB – 15” Commercial | C0U-00001 | |
| Elite 32GB – 15” | C0U-00002 | |
| Elite 64GB – 13” | EP2-07971 | |
| Elite 64GB – 15” | EP2-07972 | |
| 11 | Keyboard Assembly (includes Trackpad) | |
| Platinum – Arabic – 13” | D0P-00008 | |
| Platinum – Arabic – 15” | D0Q-00008 | |
| Graphite – Arabic – 13” | D0P-00026 | |
| Graphite – Arabic – 15” | D0Q-00026 | |
| Dune – Arabic – 13” | EP2-00813 | |
| Sapphire – Arabic – 13” | EP2-00814 | |
| Platinum – Belgium– 13” | D0P-00014 | |
| Platinum – Belgium – 15” | D0Q-00014 | |
| Graphite – Belgium – 13” | D0P-00032 | |
| Graphite – Belgium – 15” | D0Q-00032 | |
| Dune –Belgium – 13” | D0P-00047 | |
| Sapphire – Belgium– 13” | D0P-00058 | |
| Platinum – Chinese Traditional (Taiwan) – 13” | D0P-00007 | |
| Platinum – Chinese Traditional (Taiwan) – 15” | D0Q-00007 | |
| Graphite – Chinese Traditional (Taiwan) – 13” | D0P-00025 | |
| Graphite – Chinese Traditional (Taiwan) – 15” | D0Q-00025 | |
| Platinum – Canada EN/FR – 13” | D0P-00002 | |
| Platinum – Canada EN/FR – 15” | D0Q-00002 | |
| Graphite – Canada EN/FR – 13” | D0P-00020 | |
| Graphite – Canada EN/FR – 15” | D0Q-00020 | |
| Platinum – English International – 13” | D0P-00010 | |
| Platinum – English International – 15” | D0Q-00010 | |
| Graphite – English International – 13” | D0P-00028 | |
| Graphite – English International – 15” | D0Q-00028 | |
| Dune – English International – 13” | D0P-00043 | |
| Sapphire – English International – 15” | D0P-00054 | |
| Platinum – English UK – 13” | D0P-00009 | |
| Platinum – English UK – 15” | D0Q-00009 | |
| Graphite – English UK – 13” | D0P-00053 | |
| Graphite – English UK – 15” | D0Q-00028 | |
| Dune – English UK – 13” | D0P-00042 | |
| Sapphire – English UK – 13” | D0P-00053 | |
| Platinum- English – 13” | D0P-00001 | |
| Platinum – English – 15” | D0Q-00001 | |
| Graphite – English – 13” | D0P-00019 | |
| Graphite – English – 15” | D0Q-00019 | |
| Dune – English – 13” | D0P-00037 | |
| Sapphire – English – 13” | D0P-00048 | |
| Platinum – French – 13” | D0P-00012 | |
| Platinum – French – 15” | D0Q-00012 | |
| Graphite – French – 13” | D0P-00030 | |
| Graphite – French – 15” | D0Q-00030 | |
| Dune – French – 13” | D0P-00045 | |
| Sapphire – French – 13” | D0P-00056 | |
| Platinum – German – 13” | D0P-00011 | |
| Platinum – German – 15” | D0Q-00011 | |
| Graphite – German – 13” | D0P-00029 | |
| Graphite – German – 15” | D0Q-00029 | |
| Dune – German – 13” | D0P-00044 | |
| Sapphire – German – 13” | D0P-00055 | |
| Platinum – Italian – 13” | D0P-00015 | |
| Platinum – Italian – 15” | D0Q-00015 | |
| Graphite – Italian – 13” | D0P-00033 | |
| Graphite – Italian – 15” | D0Q-00033 | |
| Platinum – Japanese – 13” | D0P-00004 | |
| Platinum – Japanese – 15” | D0Q-00004 | |
| Graphite – Japanese – 13” | D0P-00022 | |
| Graphite – Japanese – 15” | D0Q-00022 | |
| Dune – Japanese – 13” | D0P-00039 | |
| Sapphire – Japanese – 13” | D0P-00050 | |
| Platinum – Korean – 13” | D0P-00005 | |
| Platinum – Korean – 15” | D0Q-00005 | |
| Graphite – Korean – 13” | D0P-00023 | |
| Graphite – Korean – 15” | D0Q-00023 | |
| Dune – Korean – 13” | D0P-00040 | |
| Sapphire – Korean – 13” | D0P-00051 | |
| Platinum – Nordic – 13” | D0P-00016 | |
| Platinum – Nordic – 15” | D0Q-00018 | |
| Graphite – Nordic – 13” | D0P-00036 | |
| Graphite – Nordic – 15” | D0Q-00036 | |
| Platinum – Portuguese – 13” | D0P-00016 | |
| Platinum – Portuguese – 15” | D0Q-00016 | |
| Graphite – Portuguese – 13” | D0P-00034 | |
| Graphite – Portuguese – 15” | D0Q-00016 | |
| Platinum – Spanish (Mexico) – 13” | D0P-00003 | |
| Platinum – Spanish (Mexico) – 15” | D0Q-00003 | |
| Graphite – Spanish (Mexico) – 13” | D0P-00021 | |
| Graphite – Spanish (Mexico) -15” | D0Q-00021 | |
| Platinum – Spanish (Spain) – 13” | D0P-00017 | |
| Platinum – Spanish (Spain) – 15” | D0Q-00017 | |
| Graphite – Spanish (Spain) – 13” | D0P-00035 | |
| Graphite – Spanish (Spain) – 15” | D0Q-00035 | |
| Platinum – Swiss/Luxembourg – 13” | D0P-00013 | |
| Platinum – Swiss/Luxembourg – 15” | D0Q-00013 | |
| Graphite – Swiss/Luxembourg – 13” | D0P-00031 | |
| Graphite – Swiss/Luxembourg – 15” | D0Q-00031 | |
| Dune – Swiss/Luxembourg – 13” | D0P-00046 | |
| Sapphire – Swiss/Luxembourg – 13” | D0P-00057 | |
| Platinum – Thai – 13” | D0P-00006 | |
| Platinum – Thai – 15” | D0Q-00006 | |
| Graphite – Thai – 13” | D0P-00024 | |
| Graphite – Thai – 15” | D0Q-00024 | |
| 12 | Micro SD Card Reader | |
| Micro SD Card Reader – 15” | E0J-00001 |
| Description | Enter Key | “4,5,6” Keys |
|---|---|---|
| 104 English, US |  |
 |
| 105 Canadian, Bilingual |  |
 |
| 109 Japan |  |
 |
| 105 Austria/Germany | |
 |
| 105 Belgium AZERTY | |
 |
| 105 Nordic Denmark, Finland, Norway, Sweden | |
 |
| 105 French | |
 |
| 105 English, UK Ireland | |
 |
| 105 Italy | |
 |
| 105 Switzerland, Luxembourg | |
 |
| 104 English, International Netherlands |  |
 |
| 105 Portuguese | |
 |
| 105 Spanish, European | |
 |