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Device Identity Information
Supported Models
- Surface Pro 12-inch WiFi (Platinum, Violet, and Ocean)
The model and serial number for Surface tablet devices are located under the kickstand.
Important
Device Serial Number Notation. The serial number for this device is located on its original enclosure. It is crucial to retain the device’s original serial number for future support from Microsoft. The Enclosure FRU will remove the device’s original serial number and the original device serial number cannot be permanently added to a replacement part. To ensure the original serial number is retained, record it using waterproof ink on a label. Affix the label to an easily accessible area on the device exterior and keep a record of the serial number in a secure location. Microsoft has provided a label for this purpose within the replacement part’s packaging. The label included in the part’s packaging has space designated for the original serial number as well as the part's product identifier.
Genuine Microsoft Replacement Parts
Genuine Microsoft replacement parts can be obtained directly from Microsoft on Microsoft.com.
Genuine Microsoft replacement parts are also available on the partner sites below:
Illustrated Service Parts List
IMPORTANT: Repair workflows may require multiple parts to be ordered to complete the repair successfully. Please check the primary and additional components section in each repair workflow to ensure you have all required parts before beginning your repair.
Item | Component | SKU Part No. |
---|---|---|
1 | Kickstand | |
Platinum | EP2-31603 | |
Violet | EP2-31604 | |
Ocean | EP2-31605 | |
2 | Display Module | |
Display Module | EP2-31622 | |
3 | Front Camera | |
Front Camera | EP2-31618 | |
4 | Infrared Camera | |
Infrared Camera | EP2-31620 | |
5 | Speakers | |
Speakers | EP2-31621 | |
6 | Antenna Deck | |
Antenna Deck | EP2-41588 | |
7 | Motherboard for Business (includes main processor and main memory) | |
16GB/256GB | EP2-31606 | |
16GB/512GB | EP2-31607 | |
16GB/1TB | EP2-31608 | |
24GB/1TB | EP2-31609 | |
Motherboard (includes main processor and main memory) | ||
16GB/256GB | EP2-31610 | |
16GB/512GB | EP2-31611 | |
16GB/1TB | EP2-31612 | |
8 | Thermal Module | |
Thermal Module | EP2-31623 | |
9 | Microphone Module | |
Microphone Module | EP2-31617 | |
10 | Battery | |
Battery | EP2-31597 | |
11 | Rear Camera | |
Rear Camera | EP2-31619 | |
12 | Buttons – Power and Volume | |
Platinum | EP2-31614 | |
Violet | EP2-31615 | |
Ocean | EP2-31616 | |
13 | USB-C Charging Port | |
USB-C Charging Port | EP2-31624 | |
14 | Enclosure | |
Platinum | EP2-31599 | |
Violet | EP2-31600 | |
Ocean | EP2-31601 | |
15 | Device Entry Kit | |
Device Entry Kit | EP2-41586 | |
15 | Screw Kit | |
Device Entry Kit | EP2-41587 |
Surface Pro 12-inch FRU Screw Map
Important
During repair of the Surface Pro 12-inch, screws used to secure components in the device can be reused and are not provided in the FRU replacement kits. To obtain replacement screws, you will have to purchase the screw kit.
Use the table below as a reference for the different screw types securing FRU components in this device. For convenient tracking of screws during repair, it is recommended to place each screw type in separate compartments and to print the table below, cutting out the wayfinding icons to label each of the compartments where the screws are stored.
Screw Type | Part No. | Wayfinding Icon | Picture |
---|---|---|---|
M1.2 x L1.9 3IP | M1334206-001 M1334207-001 |
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M1.2 x L2.8 3IP | M1352116-001 M1352117-001 |
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M1.2 x L2.7 3IP | M1369668-001 | ![]() |
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M1.2 x L1.9 3IP | M1334230-001 M1334231-001 |
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M1.2 x L2.5 3IP | M1352134-001 M1352135-001 |
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M1.2 x L1.5 3IP | M1334202-001 M1334202-001 |
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M1.2 x L1.5 3IP | M1334177-001 M1334229-001 |
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M1.2 x L2.1 3IP | M1341576-001 M1341577-001 |
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M1.2 x L2.3 3IP | M1341578-001 M1341579-001 |
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