How to configure a product connector subscription

Important

This version of Operations Manager has reached the end of support. We recommend you to upgrade to Operations Manager 2022.

System Center - Operations Manager supports the ability to synchronize alert data with other applications, such as other management systems, using product connectors. After a product connector is installed, by default, all alerts are forwarded through the product connector. In the following procedure, you use the Product Connector Subscription Wizard to specify which alerts you want the product connector to forward.

Note

You must have a product connector installed prior to beginning this procedure. Install the product connector according to the product connector vendor's installation instructions.

To configure a subscription for a product connector

1. Sign in to the computer with an account that is a member of the Operations Manager Administrators user role.

2. In the Operations console, select Administration.

3. In the Administration pane, select Product Connectors. In the Product Connectors pane, right-click the product connector and select Properties. The Product Connector Properties dialog displays. In the Subscriptions section, select the Add button. The Product Connector Subscription Wizard starts.

   Note

   Operations Manager internal product connectors are listed in the Operations console. These connectors are used for discovery workflows. Don't create subscriptions for these internal product connectors.

4. On the General page, enter a name and a short description for the subscription you're creating, and select Next.

5. On the Groups page, you can filter which alerts this connector forwards to an external management system based on groups. By default, all checkboxes are selected, so alerts from all groups are forwarded. To enable the child checkboxes, clear the top-level checkbox. After you make your selections, select Next.

6. On the Targets page, you can filter which alerts this connector forwards based on object type. By default, alerts are accepted from all object types in all management packs. You can specify particular management packs or certain monitored objects from which you want to forward alerts. To accept alerts from only specified types of objects, select Forward alerts from targets explicitly added to the 'Approved targets' grid are approved and select the Add button to select individual targets.

7. On the Criteria page, you can filter which alerts this connector forwards based on the severity, priority, resolution state, and category of the alert. By default, all criteria are selected, so all alerts are forwarded. However, you can individually select which alerts you want forwarded. After you make your selections, select Create to create the product connector subscription. You can view the newly created subscription in the details pane.

Next steps

To learn how to integrate Operations Manager with another monitoring platform or ITSM system using a product connector developed using the Operations Manager SDK, review Connecting Operations Manager With Other Management Systems.