System Center - Service Manager editions


This version of Service Manager has reached the end of support. We recommend you to upgrade to Service Manager 2022.

System Center - Service Manager is available as both a retail edition and a select edition. Both editions offer the same functionality. The retail edition is purchased separately, and it includes a product key that you enter during setup. The select edition is delivered as part of a Microsoft Volume Licensing plan, and a product key isn't required.

During setup of the retail edition of System Center - Service Manager, you have the option of performing the installation without a product key and instead installing Service Manager as an evaluation edition. The evaluation edition times out 180 days after installation. If you start with an evaluation version of Service Manager and you rerun Setup and install the retail edition or select edition, and you decide to use the existing databases that you created originally, your installation will time out after the original expiration date.

The following table describes the interactions between the various editions of Service Manager.

If you started with ... And then rerun Setup to install ... Will the new installation time out?
Evaluation Edition Retail Edition Yes
Evaluation Edition Select Edition Yes
Retail Edition Evaluation Edition No
Retail Edition Select Edition No
Select Edition Retail Edition No

Next steps

  • To learn about the hardware and software configurations for Service Manager, review supported configurations. Specific considerations about the memory that servers need to support Service Manager are included.