Supported configurations

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Important

This version of Service Manager has reached the end of support. We recommend you to upgrade to Service Manager 2022.

This article summarizes the workloads for which System Center - Service Manager is tested.

  • The test environment contains one Service Manager management server supporting 80 to 100 concurrent Service Manager consoles.
  • High-performance storage using 15,000-RPM SCSI drives was used on the database servers.

Test conditions

The hardware and software tested are based on the following conditions:

  • Up to 20,000 users, with up to 40 to 50 IT analysts providing concurrent support.
  • Up to 50,000 users (and up to 80 to 100 IT analysts) can be supported. Assumes that 32 GB of memory is installed on the SQL Server machines.
  • Up to 20,000 supported computers. This assumes up to 10 to 12 configuration items of installed software, software updates, and hardware components, per computer.
  • Up to 50,000 computers can be supported. Assumes 32 GB of memory is installed on the SQL Server machines.
  • 5,000 incidents per week with three months of retention. Based on a total of 60,000 incidents in the Service Manager database for the 20,000-computer configuration. Based on 2.5 times that for the 50,000-computer configuration.
  • 1,000 change requests a week with three months of retention. Based on a total of 12,000 change requests in the Service Manager database for the 20,000-computer configuration. Based on 2.5 times that for the 50,000-computer configuration.

Note

Using a slow storage subsystem or insufficient memory can reduce Service Manager performance significantly.

Next steps

Learn about combining Operations Manager and Service Manager.