How to troubleshoot technical difficulties in the group classroom
TakeLessons Group Classroom
Are you experiencing Audio or Video issues?
You will only receive earnings for teaching group classes if the student joins the group classroom through the Join button in their account or reminder email, so we strongly advise testing your camera, microphone, and internet speed prior to teaching your first class.
If students are unable to see or hear you in class, review each step below to resolve the issue.
1. Check which web browser you are using.
TakeLessons Classroom is only compatible with the following internet browsers on a desktop or laptop computer:
We recommend switching to a different web browser if you are unable to successfully connect using one of the above. You may find that one browser will work better for you than another.
2. Check for available updates for your web browser and clear cached files and cookies.
Check to see if your web browser is up-to-date and regularly clear cached files and cookies to ensure your browser is running optimally.
3. close any other applications or browser windows that may have access to your camera or microphone.
You may have to restart your device to clear the settings. If you are still unable to connect your audio or video, another application or tab may have access to your camera and microphone. Restarting your computer will typically resolve this issue.
4. Check if your device has an available update.
Always check and see if your device itself has an available update. These may take a while to install, so we recommend having updates install automatically on your computer.
If the steps above do not resolve your technical issues...
As a reminder, students must access the online classroom through the Join button in their student account or reminder email in order for thier attendance to be logged accurately. Please do not share direct links to other platforms. If you are still unable to connect using one of the supported internet browsers, you may need to use another device to teach group classes.
Contact TakeLessons immediately if you are unable to teach a class due to technical difficulties so we can notify students who attended. If you are aware that you are unable to teach at least one hour prior to the scheduled start time, cancel the class from your teacher account.
Microsoft Teams
Check out these helpful support articles for more information on managing your virtual classroom in Microsoft Teams
My camera isn't working in Teams
My microphone isn't working in Teams
Share sound from your computer in a Teams meeting or live event
Turn off automatic video in a call in Teams