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You're creating an app profile in the App profile manager page. You want to ensure that agent scripts are available to users who are assigned to the profile. Where in the app profile is this parameter defined?
General tab
Productivity pane
Session Templates
Channels
You've been asked to create an application tab template that shows representatives their currently open cases only. Which page type should you select?
Entity record
Dashboard
Entity list
Search
To ensure that custom notification templates are used for the correct channels, what do you need to associate the templates with?
Workstream
Queue
Channel
Profile
You must answer all questions before checking your work.
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