Summary

  • 2 minutes

Microsoft Copilot Studio is a powerful tool for creating great customer experiences. Solution architects should consider using copilots as part of the solution to:

  • Replace web forms.

  • Help customers find information instead of using a website search.

  • Provide employee assistance and information retrieval.

If the solution architect does decide to use copilots, they'll need to ensure that the project team follows the principles and best practices that are outlined in this module.

Next steps

For more information, see the following links: