Check your knowledge

  • 6 minutes

Answer the following questions to see what you've learned.

1.

You've been asked to create a rule that will create case records as emails come in. Where in the rule do you specify the conditions to evaluate and the actions to take?

2.

Which of the following Microsoft Power Platform features are used by record creation rules to create the actual record in Dynamics 365?

3.

You've defined four rule items. Catch all – Creates a case with no service level. Gold – Creates gold level cases for customers with a service level of gold. Bronze – Creates bronze level cases for customers with a service level of bronze. Silver - Creates silver level cases for customers with a service level of silver. Agents have reported that no gold, silver, or bronze level cases are being created. How would you change the rule order to fix this issue?