Introduction
Customer Insights -Journeys enables you to create personalized journeys by using demographics and behaviors to orchestrate experiences across marketing, commerce, sales, and service. With features in Microsoft Dynamics 365 Customer Insights - Journeys, you can create segments for contacts and leads, regardless of how complex the targeting criteria, by using a refreshed segment builder and natural language. Additionally, you can use the built-in and custom triggers to react to customer-driven actions in real time. With rich capabilities within the journey designer, you can design, predict, and deliver content through the correct channels in the moment of interaction for personalized customer journeys.
With new features, such as custom triggers, text, and push notifications, organizations can trigger customer journeys in real time, pick the correct channel for individuals, and react to customer-led actions in the moments that matter.