Introduction
In this Challenge Project, you evaluate the requirements and build the customer experience solution as required. Think of this task as building a functioning proof of concept. The data model has been designed for you, but the specifics of the solution are left to you to design. Make sure you design with users top of mind for a good experience that meets the stated requirements.
Example scenario
Contoso Home Security is a direct-to-consumer home security equipment and monitoring company. Their products include smart doorbells, smart thermostats, security systems, moisture sensors, and more. Since they're direct to consumer, their products are sold either online or in their retail stores across 11 major US cities. Online customers are assigned an account representative. Their role is to follow up with the customer and attempt to provide them with additional products and services.
What will we be doing?
- Evaluating the requirements.
- Designing the solution using Dynamics 365 Sales and Customer Insights.
- Customizing a business process flow.
- Configuring a product catalog.
- Designing and sending a marketing campaign.
What is the main goal?
By the end of this challenge, you have a working solution that validates your knowledge of the Dynamics 365 customer experience applications and your ability to configure them.