Module assessment

5 minutes

If you wanted to provide a more detailed checklist to technicians on the test system service task, what would you do?

Create an inspection and associate it with the test system task

Create an agreement and associate it with the test system task

Create an Entitlement and associate it with the test system task

You want to ensure that unscheduled work orders aren't displaying on the schedule board until it has been flagged as ready to schedule. You're going to add a filter to the schedule board view to reflect this. Which field will you need to filter on?

Substatus

System Status

Work Order Type

After you implement your solution, a technician who should be suggested for a work order isn't being displayed when the schedule assistant suggests resources. Other technicians are being suggested. The technician is being suggested as a resource for other work orders, even work orders for the same customer. You know their working hours are correct. What is the most likely reason for this?

The technicians’ skills do match the skills defined on the work order

The technician isn't the right resource type for this work order

The warehouse field on the technician’s resource record is incorrect

You must answer all questions before checking your work.

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