Summary
Contoso Health Services is a commercial healthcare company that specializes in providing home healthcare equipment and hospice services for clients. In addition to installing home monitoring and support equipment, they also provide maintenance on existing systems. They employ 30 technicians who perform the installation and maintenance services. A central dispatcher/schedular oversees scheduling service technicians to provide services.
You applied your skills in tailoring and configuring Dynamics 365 Field Service to:
- Specify the different work order types that ABC Heating and Cooling provide to their customers.
- Configure the product catalog to support the products and services provided to customers.
- Define Incident Types that can be used to streamline work order creation.
- Configure the necessary skills and resources to support scheduling.
- Create agreements for automating scheduling.
Congratulations on completing this Dynamics 365 Field Service Challenge Project!