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Choose the best response for each of the questions below. Then select Check your answers.

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1.

An organization needs to create a call queue; it needs to be setup so that the first person in the queue rings all agents at the same time. How would they achieve this result?

Round Robin routing

Attendant Routing

Serial routing

2.

When implementing an auto attendant. How is it possible to enable the caller to give voice commands?

Set a greeting message

Create a nested auto attendant

Enable Voice Inputs

3.

An organization needs to add agents to a call queue and set up the order in which certain agents receive calls. How would they achieve this result?

Setup Longest Idle routing

Setup User groups

Add users in the order you've been asked

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