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A customer wants to resume a previous chat conversation without repeating their information. Which feature must be configured to support this requirement, and what is its prerequisite?
Proactive chat with pre-chat survey enabled
Persistent chat with authentication settings configured
Pre-chat survey with customer name as a required field
A functional consultant needs to build a custom messaging channel that connects a proprietary in-app messaging platform to Dynamics 365 Contact Center. Which component translates messages between the external platform's format and the Messaging API schema?
The webhook endpoint
An adapter service
A Copilot Studio agent
An organization wants different chat agents to see quick replies relevant to their specific product area. A billing team should see billing-related quick replies, while a technical support team should see technical replies. How should the administrator configure this?
Create separate quick reply tags for each team
Associate quick replies with the corresponding workstreams
Create separate experience profiles for each team
An organization wants to integrate live chat into their iOS mobile app with push notification support. Which approach provides the best feature support and performance?
Embed the chat widget in a WebView using the standard code snippet
Use the Contact Center Messaging SDK for iOS
Use the Omnichannel Chat SDK to build a custom React Native widget
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