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An organization wants to pilot the Copilot side pane with one support team while preventing other representatives from accessing it. Which configuration should the functional consultant use?
Enable the side pane and assign a custom experience profile to the pilot team.
Enable the immersive experience and assign the default experience profile to the pilot team.
Enable Copilot for the environment and give the pilot team the System Administrator role.
Representatives need a case summary that includes the most recently modified work orders linked to the case. Which configuration meets this requirement?
Add every work-order field as a 1-to-1 source in the default case summary.
Configure a work-order summary, include it as a related record summary, and prioritize by modified date.
Add a manually placed case-summary control for each related work order.
An organization wants Case Management Agent to draft resolution emails for representatives to review before sending. Which automation level should the functional consultant select?
Require agent confirmation.
Full automation.
Shadow mode.
After automatic case summaries become available, representatives see two summary cards on a custom case form that already contains a manually added summary control. What should the functional consultant do?
Remove the manual control when the summary should remain at the top of the form.
Disable case summaries in the experience profile and keep the manual control on the form.
Add another unused string column and bind the manual control to the new column.
An organization wants Ask a question responses to follow its escalation language and use only published Dynamics 365 knowledge articles. Which Customer Support agent settings should it configure?
Add trusted webpages on the Email settings tab and enable Copilot-recommended templates.
Enable the Dynamics 365 knowledge base and add escalation guidance to the Overview instructions.
Enable the Copilot side pane in an experience profile and add escalation guidance to the profile description.
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