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An administrator needs to configure a voice workstream but can't find the setting. They've been searching in the Microsoft Teams Admin Center. Where should they look instead?
Power Platform Admin Center
Copilot Service admin center
Azure portal
A functional consultant is configuring the embedded conversation widget for a customer that uses Salesforce as their CRM. What must the consultant obtain from the Copilot Service admin center before configuring the call center definition file in Salesforce?
The Dataverse connection string
The embedded widget URL
The Salesforce API version number
An organization plans to adopt autonomous AI agents in their contact center but wants to minimize risk. They decide to start with one agent and expand over time. Which tool in Copilot Service admin center supports this phased adoption approach?
Experience profiles
Agent Hub rollout manager
Copilot analytics report
Which contact center agent evaluates conversations against defined quality criteria and provides scoring dashboards for supervisors?
Customer Assist Agent
Service Operations Agent
Quality Assurance Agent
A contact center supervisor wants different customer service representative teams to see different productivity tools in their workspace. Voice-only representatives should see call controls, while chat representatives need the knowledge search panel. Which feature supports this requirement?
Security roles
Capacity profiles
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