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A test message reaches a support mailbox, but no email activity appears in Microsoft Dataverse. Which component should an administrator investigate first?
The queue mailbox and server-side synchronization.
The case route-to-queue rules and fallback queue.
The representative assignment method and capacity profile.
A queue mailbox has a successful Incoming Email Status after Test & Enable Mailbox. What does this result establish?
The mailbox can process incoming email through server-side synchronization.
Every incoming message creates a case through the active rule.
Every resulting case reaches an eligible representative automatically.
Several support aliases represent one service process, and one customer message must create only one case. Which design best supports this requirement?
Consolidate eligible messages into one processing queue and use one creation rule.
Configure one creation rule for each alias and relate every case to the email.
Route every synchronized email activity before automatic case creation runs.
An organization wants representatives to complete incoming email activities without creating cases and needs capacity-aware assignment. Which routing design should it use?
Unified routing for email records with a defined capacity-release action.
Basic case routing with the email activity as the routing record.
Automatic case creation followed by manual selection from a basic queue.
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