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An administrator creates a script with three steps and saves it. Representatives assigned to the appropriate experience profile report that the script doesn't appear in their productivity pane. What is the most likely cause?
The script wasn't published after saving.
The script hasn't been associated with a session template.
The administrator needs to enable the script in the experience profile settings.
A macro needs to automatically populate a case resolution field with the customer's name from the current session. Which approach achieves this?
Configure a Session connector action to retrieve the customer name from the anchor tab.
Use a slug in the Productivity automation action to reference the anchor tab customer value, such as ${anchor._customerid_value@OData.Community.Display.V1.FormattedValue}.
Configure a Flow connector action to query the customer record from Dataverse.
An administrator configures a custom PCF control as a productivity tool and enables it in an experience profile. A developer reports that the control can't determine which case is currently open in the session. What explains this behavior?
PCF controls aren't supported in the productivity pane; only custom pages can be used.
Custom productivity tools aren't contextually bound to the session and have no built-in mechanism to retrieve session context.
The Global field on the pane tool configuration must be set to No to enable session binding.
A contact center uses Copilot Service workspace. An administrator wants embedded Teams chat to appear for representatives in a custom experience profile. What must the administrator do, in addition to turning on the global Teams chat toggle?
Install the Microsoft Teams app in each representative's Dynamics 365 environment.
Navigate to the Teams collaboration and chat settings, select Manage for Turn on for specific multisession users, open the custom experience profile, and enable the productivity pane features.
Create a new session template that includes the Teams chat application tab type.
A developer builds a custom panel that retrieves customer data from an external system. After loading the data, they want macros running later in the session to be able to use that data as slug values. Which API method achieves this?
The Omnichannel JavaScript API's linkToConversation method.
The App profile manager API's updateContext method.
The App profile manager API's createSession method.
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