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A consultant is setting up the voice channel for a customer who has existing carrier contracts and needs to preserve SIP metadata such as caller ID and authentication tokens. Which Teams Phone connectivity option should the consultant recommend?
Microsoft Teams Calling Plans
Direct Routing through a Session Border Controller
Operator Connect through a Microsoft-certified carrier
An administrator configures a voice workstream with automatic recording and wants agents to be able to pause recording when customers share payment card information. Which combination of settings should the administrator enable?
Set the start setting to Automatic and enable the Allow agents to pause and resume toggle
Set the start setting to Manual and disable the Allow agents to pause and resume toggle
Set the start setting to Automatic and enable auto-pause on hold only
A customer calls into an external IVR system, navigates language and account selection menus, and is then transferred to Dynamics 365 Contact Center. The administrator wants the agent to see the caller's account number and intent. What must the administrator configure on the voice workstream?
Routing rules that match the caller's phone number to a customer record
Context variables with names that match the SIP UUI header parameters
A Power Automate flow that queries the customer record during the transfer
A supervisor wants to identify agents who may need coaching on active listening skills. Which conversation intelligence metric is most relevant?
Average handle time
Talk-to-listen ratio
Average speed to answer
An organization uses separate environments for development, testing, and production. What is the recommended approach for Teams Phone resource accounts across these environments?
Use one shared set of resource accounts across all environments to reduce cost
Use separate resource accounts per environment with distinct phone numbers
Use resource accounts in production only and skip voice configuration in development and test
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