Manage credit requests
Limits keep spending predictable, but they shouldn't be a dead end for a user who genuinely needs more capacity. Microsoft 365 lets users request more credits and admins approve those requests without reopening the whole spending policy.
How users ask
A user without a spending policy at all sees either Request access or Learn more, based on how the admin configured the "Access requests to usage-based billing experiences" setting in Copilot > Settings. A user who already has access but reaches their limit sees an in-product prompt to request more capacity; they can also submit a request from the embedded spend view opened with /cost. Either way, submitting a request doesn't grant anything by itself and doesn't use any credits; it only asks the organization to decide.
How admins approve
Admins see pending requests in Copilot > Cost Management > Overview > View requests in the Microsoft 365 admin center. From the Credit requests page, an admin can review a request, approve it, reject it, or adjust the requesting user's limit directly. Once an admin approves the request, the user receives a notification in the product and by email and can resume work immediately, still subject to the limit the admin set.
Routing requests to an existing workflow
If your organization already routes IT requests through its own system, you don't have to handle every request directly in the admin center. Admins can create a request policy that redirects requests for a specific product, or for all products, to an external URL, along with a custom message for the user. These requests still appear in All requests, labeled handled externally, for audit history—but that label just means the system redirected the request. An admin still has to approve, reject, or mark it processed before the user's access actually changes.
Caldova decision
Caldova's pilot department doesn't have its own help-desk integration yet, so the IT admin handles credit requests directly from the Credit requests page in Cost Management. The department lead asks to be copied on requests from the pilot group so they can flag when a request signals a new, higher-value use case worth discussing, rather than just approving additional credits without review.