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You want to create a knowledge base from an existing FAQ document. What should you do?
Create an empty knowledge base and manually enter the FAQ questions and answers.
Create a new knowledge base, importing the existing FAQ document.
Create a new knowledge base, selecting only the Professional chit-chat source.
How can you add a multi-turn context for a question in an existing knowledge base?
Add synonyms to the knowledge base.
Add alternative phrasing to the question.
Add a follow-up prompt to the question.
How can you enable users to use your knowledge base through email?
Add Friendly Chit-chat to the knowledge base.
Enable Active Learning for the knowledge base and include the user's email address as the userId parameter in responses.
Create a bot based on your knowledge base and configure an email channel.
You must answer all questions before checking your work.
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