Edit an existing customer order

Completed

Edit an existing customer order Retail orders that are created in either the online or store channel can be recalled and edited through Store Commerce as required.

Important

Not all retail orders can be edited through the Store Commerce application. Orders that are created in a call center channel can't be edited through Store Commerce if the Enable order completion setting is turned on for the call center channel. To ensure correct payment processing, orders that originated in a call center channel and that use Enable order completion functionality must be edited through the call center application in Commerce headquarters.

Users can edit eligible orders through the Store Commerce application, even if the order is partially fulfilled. However, orders that are fully invoiced still can't be edited through Store Commerce.

To enable this capability, turn on the Edit partially fulfilled orders in Point of Sale feature in the Feature management workspace.

If this feature is not enabled, users will only be able to edit customer orders in Store Commerce if the order is fully open. Further, if the feature is enabled, you can limit which stores can edit partially fulfilled orders. The option to disable this capability for specific stores can be configured through the Functionality profile under the General FastTab.

To edit an order, follow these steps.

1. Select Recall order.
2. Use Search to enter filters to find the order, and then select Apply.
3. Select the order in the list of results, and then select Edit. If the Edit button is unavailable, the order is in a state where it can't be edited.
4. From the transaction cart, make any necessary changes to the customer order. Some changes might be prohibited during editing.
5. Complete the editing process by selecting a payment operation.
6. To exit the editing process without saving any changes, you can use the Void transaction operation.