Describe Dynamics 365 Contact Center representative experience

  • Module
  • 7 Units
Beginner
Business User
Dynamics 365 Contact Center

Learn how Dynamics 365 Contact Center empowers representatives with AI tools, unified workspaces, and collaboration features for seamless customer service.

Learning objectives

After completing this module, you will be able to:

  • Understand the role of the Customer Service admin center in configuring representative experiences.
  • Explore the Copilot Service workspace for managing customer interactions.
  • Describe experience profiles and productivity tools tailored to service roles.
  • Learn how Microsoft Teams integrates with Dynamics 365 Contact Center for collaboration and escalation.
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