Microsoft is committed to helping you get the best out of your Microsoft 365 products and services. You can rely on easy-to-access support options that come with Microsoft 365 to help your organizations remain productive and efficient. Microsoft 365 services also guarantee level of service for your organization through their Service Level Agreements. When you need help with using Microsoft 365, create or view an existing support request through the Microsoft 365 admin center. Your organization will also benefit from transparent service health status updates on the Microsoft 365 products or services you're using. Lastly, your organization can take advantage of open feedback sharing to help improve products and services based on user experience.

After completing this module, you’ll be able to:

  • Describe the support offerings available for Microsoft 365 and how to create a support request
  • Describe service level agreements (SLAs) concepts.
  • Identify how to track service health through the Microsoft 365 admin center.
  • Describe how organizations can provide feedback on Microsoft 365 products and services.