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What is the trainer's primary role while troubleshooting?
Fix all technical issues directly
Restore confidence and guide next steps
Reconfigure system settings
What should you do first if a learner reports a problem during a session?
Stop the session immediately and troubleshoot alone
Clarify the issue and assess its impact before choosing next steps
Ignore it and move on to stay on schedule
Which of the following scenarios should prompt you to report an issue to the technical team?
The learner has a question about the content being taught
The issue is technical/configuration-related or persists after basic checks
Only after the session ends, no matter what
You must answer all questions before checking your work.
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