Module assessment

1.

What feature can you use to interact with your customers quickly while referring to past communication without leaving the application or losing your view of customer details?

Text messaging

Sequences

Playbooks

Auto capture

2.

You plan to set up text messaging functionality. What do you need before you can set up the functionality in Dynamics 365 Sales?

Text messaging phone number

Text messaging provider account

Text messaging sequence

Text messaging assignment rule

3.

You plan to add a text messaging provider record in Dynamics 365 Sales. You notice that you can't create text messaging records. What do you need to do?

Obtain a text messaging account

Add a text messaging phone number

Enable text messaging in your organization

Add the text messaging widget to the correct forms

Feedback