Enhance agent productivity with Customer Service workspace

  • Module
  • 7 Units
Intermediate
Business User
Functional Consultant
Dynamics 365
Customer Service

With Customer Service workspace, you can ensure that agents are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app. It will also provide agents with the ability have multiple sessions open at a time in a single workspace experience.

Learning objectives

In this module, you will:

  • View and edit records.
  • Work with cases.

Prerequisites

Basic knowledge of the Microsoft Dynamics 365 Customer Service application