Enhance agent productivity with Customer Service workspace
Important
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
With Customer Service workspace, you can ensure that agents are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app. It will also provide agents with the ability have multiple sessions open at a time in a single workspace experience.
Learning objectives
In this module, you will:
- View and edit records.
- Work with cases.
Prerequisites
Basic knowledge of the Microsoft Dynamics 365 Customer Service application