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In which of the following scenarios would a routing rule be applied to a case record?
Automatically, when a case is manually created
When a representative selects the Save button
When a representative selects the Add to Queue button
When a case is created automatically
You're asked to configure a custom entity called IoT Alert so that alerts can be routed and distributed to representatives in Omnichannel for Customer Service. What needs to be done on the entity first?
Create a work stream for the IoT Alert entity
Create a routing rule set
Enable the entity for Queues
Enable change tracking for Microsoft Flow
What is the maximum number of allowed active Routing Rule sets that can be defined for a single entity?
One active Routing Rule set
Two active Routing Rule sets
Five active Routing Rule sets
Ten active Routing Rule sets
No limit
Before deploying Omnichannel for Customer Service, your organization already created multiple queues that are being used by Customer Service Hub to route case records to queues. What do you need to do to allow those queues to be used with Omnichannel for Customer Service?
No other configuration is required; it works automatically
Enable the queue for Automatic Distribution
Configure an incoming email address for the queue
Existing Customer Service Hub queues can't be used with Omnichannel for Customer Service
Configure the queue as a private queue
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