Explore Dynamics 365 Contact Center

  • Module
  • 12 Units
Beginner
Business User
Dynamics 365 Contact Center

Learn how to use Dynamics 365 Contact Center to deliver intelligent, efficient, and connected customer service experiences across all channels.

Learning objectives

After completing this module, you will be able to:

  • Understand the core capabilities of Dynamics 365 Contact Center.
  • Explore omnichannel engagement, including voice and digital channels.
  • Leverage AI-powered self-service and Copilot-assisted tools.
  • Optimize workforce engagement and operational efficiency.
  • Integrate Dynamics 365 Contact Center with existing CRM systems.
Start